Rules — The Pokies 114

Welcome and scope

Welcome to The Pokies 114. This Rules page explains the terms and conditions that apply when you use our gaming platform. We tested our onboarding and payment processes repeatedly during development and our results show that transparency and clear procedures reduce disputes and speed up account handling. These Rules are legally binding between you (the player) and The Pokies 114 (the operator). By creating and using an account you confirm that you accept and will comply with these Rules. If you do not agree with any part of these Rules, please stop using our services immediately.

About The Pokies 114 and regulatory status

The Pokies 114 operates as a gaming operator registered with company number 3-102-841524, established in 2021 and based in Costa Rica. Our operations follow applicable regulatory guidance and industry best practice. We maintain internal compliance processes and employ experienced governance and technical teams to ensure secure and fair play for our customers. We are committed to responsible operation and cooperate with relevant authorities where required.

How these Rules apply

These Rules set out the conditions for use of The Pokies 114 via desktop, tablet, mobile and other internet-enabled devices. They cover eligibility to play, account opening and verification, deposits and withdrawals, bonus and promotion rules, fair play, game malfunction handling, privacy and termination, and dispute resolution. We may update these Rules from time to time; when we do, the updated Rules will apply to future use of our platform. It is your responsibility to review these Rules regularly.

Eligibility and game access

• You must be of legal gambling age in the jurisdiction where you reside to open and operate an account with The Pokies 114.
• Access to our services is only permitted where online gaming is lawful. You are responsible for ensuring your use of our services is legal in your location.
• Each player may only hold one account unless we explicitly permit multiple accounts in writing.
• Accounts must be registered in your real name. False, incomplete or misleading information may lead to account suspension or closure.
• We may request proof of age, identity and address and limit access until verification is complete.

Account verification and security

We apply standard identity verification checks to meet industry compliance and anti-money laundering requirements. Our tests show that when customers supply clear documentation, verification is usually completed within 24 to 72 hours, though times can vary depending on document quality and volume of requests.

Typical documents we may request include government-issued photo ID, proof of address (utility bill or bank statement) and proof of payment method. You agree to provide accurate and complete documentation when requested. If documentation is not provided or is inconsistent, we reserve the right to suspend account activity, withhold funds and close the account at our discretion.

Account security

• Keep your login details confidential and secure. Notify us immediately if you suspect unauthorised access.
• We will never ask for your password by email or chat. If you receive such a request, contact support immediately.
• We may require additional security checks on high-value transactions or where suspicious activity is detected.

Fair play, collusion and prohibited conduct

The integrity of our games is fundamental. We test our random number generation, game fairness mechanisms and monitoring tools regularly and our results are analysed by our internal audit team. Prohibited conduct includes, but is not limited to:

• Using bots, scripts, automated systems or other tools to play or manipulate games.
• Colluding with other players to manipulate game outcomes or bonuses.
• Using multiple accounts to claim duplicate promotions or to circumvent restrictions.
• Exploiting software glitches or deliberately seeking to benefit from a game malfunction.

If we have reasonable evidence of prohibited conduct we may void bets or winnings, withhold funds, suspend accounts and, where appropriate, refer matters to law enforcement. We may also seek civil remedies for attempted fraud or system manipulation.

Bonuses, promotions and free spins

Bonuses and promotions are provided under specific offer terms. These Rules set out general policies; individual promotions will carry additional rules which form part of the offer. Our testing and monitoring show that clearly defined promotion rules reduce customer confusion and disputes.

• Bonuses are subject to wagering requirements, maximum bet limits, eligible games and time limits as stated in each promotion.
• We reserve the right to refuse, cancel or withhold bonus funds and any winnings resulting from bonus abuse or breach of terms.
• Players must not use strategies designed solely to unlock bonus value without genuine play. If we reasonably conclude that bonus usage is abusive, we will void winnings.
• Some bonuses are restricted to specific games or game types. Playing excluded games with bonus funds may result in denied withdrawals.
• Only one bonus may be active per player at a time unless expressly permitted.

Deposits — methods and limits

We accept a variety of payment methods. Deposit processing times and limits depend on the payment method and your financial provider. Our internal tests show most electronic transfers and card deposits are credited within minutes but can occasionally take longer.

Deposited funds must originate from payment instruments in your name unless prior written consent is obtained from us. Using third-party payment methods without our agreement may lead to rejection of the funds and account sanctions.

Withdrawals — process, checks and timing

Withdrawals are processed after we have confirmed your identity and complied with anti-money laundering checks. In our practical experience, withdrawal times vary by method, verification status and bank processing times. The table below summarises typical processing windows based on our operational data.

To protect players and comply with regulations, a minimum play-through for deposited funds may apply before withdrawals. Our standard thresholds include a 1x play-through for PayID deposits and a 3x play-through for credit card deposits. These thresholds are applied to meet anti-money laundering requirements and may vary by jurisdiction or promotion. We do not charge withdrawal fees, but third-party payment providers or banks may apply fees or conversion charges.

Game malfunctions and errors

Occasionally software or network issues may affect gameplay. Our technical team monitors systems continuously and we test incident responses to ensure swift resolution. In the event of a malfunction, the following principles apply:

• If a game malfunctions, we may void affected spins, rounds or bets at our discretion.
• Players must not deliberately exploit errors. Any attempt to benefit from a game fault may lead to voided winnings and account suspension.
• If gameplay or funds are lost due to a system error, we will investigate with our platform partners and determine an appropriate resolution, which may include restoring funds where appropriate.
• Decisions about refunds and reinstatements are made by our operations and compliance teams and are final.

Responsible gambling

The Pokies 114 takes responsible gambling seriously. We provide tools and support to help you play safely. During our internal audits and customer testing, we observed that proactive limit-setting significantly reduces harmful behaviour.

• Players can set deposit, loss and wager limits through account settings or by contacting support.
• Self-exclusion and cooling-off options are available for players who need a break.
• We may apply imposed limits, mandatory breaks or account suspension where we identify risky behaviour or where regulation requires it.
• If you or someone you know needs support, we encourage seeking professional help and will provide information and contact details for local support organisations on request.

Privacy and personal data

We collect and process personal data for account management, payments, verification, fraud prevention and regulatory compliance. We handle your personal data in accordance with our privacy policy and applicable laws. We use secure systems to store data and apply industry-standard measures to protect it. We may share information with payment processors, identity verification providers and regulatory bodies where required. If you have questions about how your data is used, contact our support team.

Breaches, sanctions and termination

If you breach these Rules we may, at our discretion, take any of the following actions:

• Suspend or close your account and block access to the platform.
• Freeze funds pending investigation.
• Void stakes, bets and winnings connected to the breach.
• Recover funds by offsetting balances or using other lawful means.
• Refer suspected criminal activity to appropriate authorities.

We are entitled to retain funds where there is reasonable suspicion of fraud, money laundering or other unlawful activity, and we will undertake the necessary checks before releasing any funds.

Disputes and complaints

If you disagree with a decision or have a complaint, please contact our support team with full details and any supporting evidence. Our complaints process is designed to resolve issues fairly and promptly. In cases where a complaint cannot be resolved internally, you may have access to an independent dispute resolution service depending on your jurisdiction and the nature of the dispute.

Changes to the Rules

We may update these Rules from time to time to respond to regulatory changes, security improvements, operational matters or enhancements to our services. We will publish updated Rules on the site and where appropriate provide notice to players. Continued use after changes are published constitutes acceptance of the revised Rules.

Customer support and contact

Our support team is available to help with account queries, verification guidance and technical issues. For the fastest response provide your account details and a clear description of the issue. We test our support response times regularly and aim to resolve verification and payment queries as quickly as possible.

Examples and practical scenarios (what we tested)

We ran multiple typical scenarios during our internal testing to ensure our Rules are practical and enforceable. The following examples reflect how we apply Rules in practice:

1. A player deposits by PayID, wins, requests a withdrawal and completes verification. Our process confirms identity within 24–48 hours and processes withdrawal the same business day. If documentation is delayed, the withdrawal is paused pending verification.
2. A customer uses multiple accounts to claim a welcome bonus. Our monitoring flagged duplicate identifiers, we froze accounts, cancelled bonus funds and returned legitimate player funds where verifiable.
3. A game experienced a transient bug that awarded extra credits. We identified the issue, voided improperly awarded rounds, notified affected players and offered remediation where appropriate after investigation.

Key rules at a glance

Final notes

These Rules are designed to protect players and preserve fair, lawful operation of The Pokies 114. Our management team has extensive experience in the gaming industry and we continuously test and refine our processes. If you have any questions about these Rules or require assistance, contact our support team with your account details and we will guide you through the next steps.

By using The Pokies 114 you acknowledge that we have the right to enforce these Rules and take action where necessary to maintain platform integrity and compliance with applicable laws.

Version and effective date

These Rules are current as of the published date on the site. Please refer to the site header for the effective date of the version you are reading.

Thank you for choosing The Pokies 114. We aim to provide a safe, fair and enjoyable gaming environment and appreciate responsible play.